At Alphico Lifestyle, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not entirely happy with your order, we’re here to help.
1. Returns
- Eligibility: You have 7 days from the date of delivery to return an item.
- Condition of Items: To be eligible for a return, items must be unworn, unwashed, and in the same condition as when you received them. Items must also be in the original packaging, including all tags and labels.
- Non-returnable items: Certain items are not eligible for returns, including:
- Intimate apparel (such as underwear and swimwear)
- Gift cards
- Final sale items
2. Return Process
- Step 1: Contact our customer service at [customerservice.alphico@gmail.com / +91 7499252858] to initiate the return. Please provide your order number and reason for the return.
- Step 2: After approval, we will provide you with instructions for shipping the item back to us. Shipping costs for returns are the responsibility of the customer unless the return is due to our error or a defective item.
- Step 3: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return. If approved, we will initiate a refund.
3. Refunds
- Refund Method: Once your return is approved, your refund will be processed, and you will be given store credit with a validity of 3 months from date of issue within 5-6 working days.
- Non-refundable Shipping Costs: Please note that original shipping costs are non-refundable.
4. Exchanges
If you need to exchange an item for a different size or colour, please contact us at [customerservice.alphico@gmail.com / +91 7499252858]. Exchanges are subject to item availability.
5. Defective or Damaged Items
If you received a defective or damaged item, please notify us immediately or latest by 24 hours at [customerservice.alphico@gmail.com / +91 7499252858], and we will arrange for a replacement.
6. Cancellations
If you wish to cancel your order, please contact us as soon as possible. If your order has already been shipped, it will be processed as a return.
7. Contact Us
If you have any questions about our Return & Refund Policy, feel free to contact us at:
Email: customerservice.alphico@gmail.com
Phone: +91 7499252858