At Alphico Lifestyle, we strive to provide a smooth shopping experience. However, we understand that sometimes you may need to cancel an order. Our cancellation policy is designed to make this process as easy as possible.
1. Order Cancellation Before Dispatch
- Eligibility: You may cancel your order within 24 hours of placing it, provided it has not yet been shipped.
- How to Cancel: Please contact our customer service team via customerservice.alphico@gmail.com or +91 7499252858 with your order number to request cancellation.
- Refund: If the cancellation is successful, you will receive a full refund within 5-7 business days to your original payment method.
2. Cancellation After Dispatch
Unfortunately, once your order has been shipped, we are unable to cancel it. In this case, you can refer to our Return & Exchange Policy to initiate a return once you receive the item.
3. Pre-Order Cancellations
Pre-orders can be cancelled at any time before they are dispatched for shipping. Please reach out to our customer service for assistance. Full refunds will be provided for successful cancellations.
4. Special or Customized Orders
Orders for personalized or customized items cannot be cancelled once they are confirmed, as these products are made specifically for you.
5. Partial Order Cancellations
If you wish to cancel part of an order, please contact us within 24 hours of placing the order. Partial cancellations after this time may not be possible if the entire order has been processed and dispatched.
6. Failed Cancellations
In cases where cancellation is not possible due to the order already being shipped, please wait until the product is delivered. You can then initiate a return or exchange through our Return Policy.
7. Customer Support
If you have any questions regarding cancellations or need assistance, please contact our customer support team at customerservice.alphico@gmail.com or +91 7499252858.
We appreciate your understanding and cooperation. Our goal is to make your shopping experience with Alphico Lifestyle as seamless as possible.